Billing Terms & Conditions

Ways to Pay

Paying at Solarmemorial is quick and hassle-free — we offer a wide range of payment methods to suit every customer. We currently accept all of the following:

  • Apple Pay
  • Google Pay
  • Mastercard (Maestro included)
  • PayPal
  • Shop Pay
  • UnionPay
  • Visa (credit and debit cards)


How to Place Your Order

All payments are processed through secure, encrypted gateways in real time. Here's what to expect from start to finish:

  • Select the items you'd like and add them to your cart
  • Proceed to checkout and enter your shipping information
  • Choose the payment method that works best for you
  • Check your order details and confirm your purchase

Once payment is confirmed, you'll see a confirmation screen immediately and receive a detailed order summary by email shortly afterwards.


Your Payment Security

Safeguarding your financial information is a top priority for us. The protections we have in place include:

  • SSL encryption covering all data transmitted across the site
  • Full PCI DSS compliance throughout our payment systems
  • Card tokenisation — your card number is never held on our servers
  • 3D Secure authentication for an additional verification step
  • 24/7 automated fraud monitoring and prevention


Pricing & Currency

All prices displayed on our website are in British Pounds Sterling (£).
If your card was issued outside the UK, any currency conversion will be managed by your card provider at the exchange rate applicable on the date of your transaction.


Order Confirmation

A completed payment will generate an instant on-screen confirmation. We'll also send you an email straight away containing:

  • A complete summary of the items you purchased
  • Confirmation of your payment
  • Your personal order reference number


Having Trouble Paying?

If your payment is declined, there are a few common reasons this can happen:

  • Insufficient funds on the card
  • An expired card or a block placed by your bank
  • Limitations imposed by your financial institution
  • Incorrect payment details entered at checkout
  • A temporary issue with the payment gateway

Please review your details and try again. If the problem persists, contacting your bank or trying an alternative payment method usually resolves it. Our support team is also available if you need a hand.


Additional Charges

Solarmemorial does not apply any processing fees to your order. However, certain charges may arise from third parties beyond our control:

  • Your bank may levy international transaction or currency conversion fees
  • Your card issuer could apply a cross-border charge depending on their policies
  • Third-party providers such as PayPal have their own independent fee structures

We recommend checking with your provider in advance to avoid any unexpected charges on your end.


Payment Support

Have a billing question, a technical issue, or a dispute to raise? We're here to help:

ELISA DI XIA AIFEN
P.IVA: 13828030968
Address: VIA BORSIERI PIETRO 11, 20159 Milano, Italy
Phone: +44 07387452821
Email: support@solarmemorial.com
Support Hours: Monday to Friday, 10:00 am – 6:00 pm (GMT)

We do our best to reply within 24–48 hours.